Return Policy

At Jugador, we want you to be completely satisfied with your purchase. If something is not as expected, you have the option to return your order.

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Return Period

• Products can be returned within 30 days of receipt

• Returns must be registered and shipped back within this period

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Return Conditions

• Products must be unused, in original packaging, and in resalable condition

• Opened or used supplements cannot be returned for safety and hygiene reasons

• Personalized items (such as custom-printed teamwear) are excluded from returns unless there is a manufacturing defect

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Return Costs

The customer is responsible for the cost of return shipping

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Refunds

• Once we have received and inspected your return, the purchase amount will be refunded via the original payment method

• Refunds are processed within 14 days after receiving the returned items

For any questions about returns, please contact us at support@jugador.shop

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Payment Policy

We offer several secure payment methods to complete your order easily and reliably.

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Available Payment Methods

• iDEAL (Netherlands)

• Bancontact (Belgium)

• Credit card (Visa, Mastercard, American Express)

• PayPal

• Klarna Pay Later

• Apple Pay and Google Pay

• International credit cards for customers outside the Netherlands and Belgium

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Secure Payments

• All transactions are processed securely via Shopify Payments or our trusted payment partners

• Your payment details are encrypted and never shared with third parties

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Payment Timing

• Orders must be fully paid before shipment, unless you choose Klarna Pay Later

• With Klarna, you can pay after receiving your order, in accordance with Klarna’s terms and conditions

For any payment-related questions, please contact us at support@jugador.shop